What is your refund and exchange policy?
Answer :
No refunds after purchase. Exchanges are available 14 days after purchase. Upgrades are possible.
Do you offer repairs or resizing services?
Answer :
We provide professional repair and resizing services for jewelry purchases. Please contact us for more information.
How long does it take to receive my custom piece?
Answer :
The time it takes to create a custom piece typically ranges from 2-3 weeks, though this may vary depending on the intricacy of the design.
Can I order a custom piece online?
Answer :
Yes, you can begin the custom jewelry process by submitting an inquiry on our contact page. Our team will contact you to discuss your design ideas and provide a quote.
How do I determine my ring size?
Answer :
You can visit our store for professional sizing, or you can follow our online ring sizing guide to help you find the perfect fit.
How do I care for my jewelry?
Answer :
To keep your jewelry looking its best, we recommend regular cleaning with a soft cloth and avoiding contact with harsh chemicals or abrasive materials.
What payment methods do you accept?
Answer :
We accept all major credit cards, PayPal, and offer flexible financing options through Progressive Leasing and Acima.